General Information

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Italian Flora General Information

ITALIANFLORA proposes to its customers several ways to buy flowers, taking care of convenience and safety and giving the possibility to receive the “perfect gift” directly at home.

Guarantee

Thanks to our carefully selected network of florists we guarantee that all your orders will be fulfilled professionally, that products will be of good quality and that flowers and flower creations will be delivered fresh.

Our guarantee includes:

  • Delivery by a florist of ordered goods
  • Quality and freshness of the product
  • Delivery on requested day (see Delivery)
  • The price listed on the website.

For any complaint please contact us by e-mail: info@italianflora.com no later than 3 days from the date of delivery.

Your Order

Once you have identified your target country, you could choose the product that meets your needs, consistent with the date and the location of desired delivery.
You can add a text in Latin characters of the maximum length of 255 characters in the ticket that may accompany the selected product.

Alternatively, you can use one of the texts that we have selected for every occasion.

It will have to provide some of his personal data and will have to enter the recipient’s details carefully with the utmost attention to the correct entry of the information necessary to ensure the successful completion of the order.

The order is executed pursuant to a contract of mandate without representation in the moment of the purchase of floral arrangement and any related accessories, with dispensation for the agent of the compulsory reporting.

The inclusion of the above information is required to send the invoice and the proper execution of the order.

The Parties do not intend to award the inclusion of the above information the value of the customer’s consent to legitimize Italian Flora to also act in the customer’s name.

Finally, in order to finalize the purchase, in respect of art. 1719 of civil code,

Prices

The prices listed on the catalog next to each product shall mean VAT included.

The prices shown are including fees for the execution of the mandate (fixed fee for the management of the order and compensation to variable percentage of the purchase price by the “executor Florist”) and commission fees for payments by credit card.

The cost of delivery is also included for any location of the national territory.

For deliveries outside the delivery costs will vary based on the destination country, but they are always included in prices shown.

The prices of flowers are subject to seasonal fluctuations.

For floral tributes Italianflora are therefore binding prices of the Italianflora florist Italy that provides them and more accurately prices the day of delivery.

In the event that the recipient refuses, without valid reason, the flowers delivered by our florist, it will still be entitled to be paid in full to the delivery made in vain.

Delivery and Terms and Conditions of Supply

Delivery can only take place during normal opening hours of our Italianflora florists.

We can only guarantee same day delivery in Italy for order received within 05:00 pm from Monday to Friday, and within 12:00 am on Saturday. Sunday delivery is possible too for order received within 12:00 am on Saturday. For delivery abroad we can guarantee delivery during normal opening hours florists and time zone.

Exceptions:

Orders for: Valentine’s Day; Woman’s Day; Easter; Mother’s Day; Christmas and New Year’s: due to the very high volumes of requests we receive for that day, orders may be delivered the day before or the date after the date of festivity.

We cannot deliver to camp sites, military bases, ships, harbours or airports.

In case of delivery to third parties (hospital, hotels, funeral homes or cemeteries, ships etc.) Italianflora shall contact such third party in advance.

If the gift cannot be handed over personally to the recipient, such receipt must be signed by responsible staff of the third party.

In this case the delivery is considered completed with the signature and an indication of the name of the staff in the reception of the delivery.

If the recipient is not available the florist will leave a card and try to reach the recipient at a later time by phone.

If the florist is unable to reach the recipient he/she will tell us that delivery has been unsuccessful and we will in turn contact you to let you know.

Delivery Times

Delivery at a specific time is guaranteed only if agreed, at least two days in advance with the customer care at info@italianflora.com.
Morning is considered from 9:00am to 1:00pm – Afternoon from 4:00pm to 8:00pm
Time of delivery is only guaranteed for funerals.
Please contact us for any special orders or for more information.

Accuracy of Recipient’s Address

Please check that the address and telephone number you have entered are accurate and complete.

We assume no responsibility for delays or non deliveries resulting from wrong or incomplete information.

In order to allow the florist to fulfil your order in a timely and efficient manner please supply the following additional information:

For hospital deliveries, if possible, please specify ward name and room number.

For hotel deliveries, if possible, please specify number of room and name under which the recipient is registered (group, spouse, etc).

For any request for delivery in foreign countries, for the proper execution of orders, please indicate also a local phone number for the recipient.

Order Confirmation

For each order you place you will receive an email confirmation within a few minutes.

This will contain the order number as well as detailed information concerning the product you have purchased, price, date of delivery and addresses of sender and recipient.

If you do not receive an order confirmation please contact our customer care department.

Customer Care

Tel: + 39 333 4903080
Fax:+ 39 06 233245308
info@italianflora.com

From Monday to Friday 09:00 am – 6:00 pm
Saturday 9:00 am – 12:00 am
Sunday closed

Telephone orders: +39 333 4903080 Monday – Friday 9:00am-6:00pm and Saturday 9:00am-12:00am

Italianflora di Carra Marco
Via Leonidion, 5
postal code 73025
Martano (LECCE – Salento – South Italy)

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