Returns / Refund / Cancel order policy:
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our customers wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
Returns: Clients are welcome to return goods to us if not 100% satisfied (within 14 days) however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 2-3 working days after a refund has been agreed (Excluding Shipping charges). Customer have to pay return postage charges.
If customer did not pay delivery charges on original order due to discount/offer or other reason. We will charge 10% on total to cover our shipping/packing cost.
- If courier is unable to deliver your order/package due to no one available at delivery address and customer fail to collect order/package from courier local depot or fail to arrange suitable day for redelivery. Due to these circumstances if courier returned your order/package to us, we will not reship until redelivery cost and returned courier cost will be paid.