The exposed Italianflora flowers are a design product handmade by a florist based on a range of fresh and quality flowers.
According to the executing Florist’s initiative, the delivered product may differ from the picture shown depending on his creative sensitivity, his expertise, his regular supply of flowers from season to season.
The picture and the number of flowers have an illustrative value.
Vases, even if shown in pictures, are not included unless expressly indicated in the product description.
If the card that accompanies your gift is not signed then the sender remains totally anonymous and neither the recipient nor the florist fulfilling the order will be able to access your details.
Flowers are seasonal products.
For this reason the full range is not always available.
Any preferences can be entered in the “special instructions” section but we cannot guarantee these will be fulfilled.
The ordering procedure includes a step where you can add your own message (max 250 latin letters).
This will be delivered with the flowers.
Yes, on www.italianflora.com more products deliverables, to the same recipient, on the same date.
Delivery at a specific time can only be guaranteed if agreed with our customer care department, please contact us
Request for time of delivery (morning/afternoon/evening) needs to reach us at least 48 hours in advance.
Time of delivery is only guaranteed for funerals.
If this is the case please enter the exact time of delivery in the “Notes” section on the order form.
Florist will attempt delivery again same day or the day after.
Maybe, it could be necessary to pay an extra fee for re-delivery if florist could ask for.
You will be advise.
Yes, you can.
To modify an order you have to contact, at least the day before the delivery, contact us with the number of the order and the new date of delivery.
If, for serious reasons, you intend to cancel an order, you have to contact us.
The order, if not processed yet, will be refunded but we’ll deduct our bank commission.
You can pay your order flowers, using one of the methods of payment listed on our website.
These are:
Online via credit card, all you need to do is enter your card details:
type of card, number, expiry date, and if required the security code.
The entire transaction will be managed by Stripe or Paypal with highest levels of security will be adhered to.
Paypal
Your credit card details will be processed only by PayPal in order to carry out the necessary checks required to authorise online payment.
Italianflora will therefore not have any access to credit card details, but will only manage the contact details of the purchaser (name, surname, address) that are required to send the invoice to his/her address and to manage the delivery floral gifts to the address indicated in the order.
The financial transaction only involves the purchaser and PayPal, who then proceeds to pay Italian Flora.
Delivery will be made consistent with the time of receipt of the bank transfer or postal order.
The order will be placed “on hold” until the bank transfer will be received;
you will receive notification that payment has been successful and the order will be processed regularly.
Can not be guaranteed delivery before 24 working hours.
No, the delivery charge is included for every place covered by the Italianflora florist.
Italianflora will pay any additional delivery charge required by the florist.
For deliveries abroad, the costs depends on the country of destination, but is always included in prices shown on Italianflora websites.
Italianflora guarantees the delivery of all orders for the requested date during normal working hours of our partner florists.
If, for whatever reason, it has not been possible to fulfill your order you will be contacted by our customer care department as soon as the florist inform us there is a problem with the flowers delivery.
This means that if you have not heard from us or have not received any message, you can be certain that your personal flower gift has reached its destination.
If the order has not been delivered, you can contact us and lodge a complaint for non delivery, quoting your reference number.
Our partner florist will attempt to deliver the gift then leave a card and try to reach the recipient at a later time by phone.
If the florist cannot reach the recipient he or she will immediately inform us of the problem and we will contact you either via post or email.
You can write a message on whatsapp Italianflora orders number (+39) 333 4903080 and place an order by phone with the support of an operator
Daily from Monday – Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 12:00 am
The order is automatically transmitted to an Italianflora florist whom will make the delivery.
You can write a message on whatsapp Italianflora orders number (+39) 333 4903080 and place an order by phone with the support of an operator
Daily from Monday – Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 12:00 am
The order is automatically transmitted to an Italianflora florist whom will make the delivery.
For any information or to order you can contact the Italianflora Customer Care on whatsapp or email:
Whatsapp: (+39) 333 4903080
Monday – Friday: 9.00 am – 6.00 pm
Saturday: 9.00 am – 12.00 am
Sunday: closed
You can visit here our international list of international florists, or also place an order on Italianflora.com
You can complete the online form to request membership by contact us from the website or send a message on whatsapp (+39) 328 916 9874
Sure, an Italianflora florist can delivery your gift flower also on Sunday from 9.00 am to 1.00 am.
You have to make an order flower before Saturday 12 a.m. italian time
