Returns / Refund / Cancel order policy:
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our customers wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
ត្រឡប់៖ Clients are welcome to return goods to us if not 100% satisfied (within 14 days) however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
សងប្រាក់វិញ៖ In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 2-3 working days after a refund has been agreed (Excluding Shipping charges). Customer have to pay return postage charges.
If customer did not pay delivery charges on original order due to discount/offer or other reason. We will charge 10% on total to cover our shipping/packing cost.
សូមចំណាំ:
- If courier is unable to deliver your order/package due to no one available at delivery address and customer fail to collect order/package from courier local depot or fail to arrange suitable day for redelivery. Due to these circumstances if courier returned your order/package to us, we will not reship until redelivery cost and returned courier cost will be paid.
